1. Acceptance of Terms
By accessing or using OutreachPilotPro ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.
2. Description of Service
OutreachPilotPro is an email outreach and business communication platform that provides:
- Email Discovery: Find business email addresses through web scraping
- Campaign Management: Create and manage email campaigns
- Email Sending: Send emails through Microsoft Graph API
- Analytics: Track campaign performance and email metrics
- User Authentication: Secure login via Microsoft OAuth
3. User Accounts
3.1 Account Creation
- You must provide accurate and complete information
- You are responsible for maintaining account security
- You must be at least 18 years old to use the Service
3.2 Account Responsibilities
- Keep your login credentials secure
- Notify us immediately of any unauthorized use
- You are responsible for all activities under your account
3.3 Microsoft Authentication
- Service requires Microsoft account authentication
- You grant us permission to access your Microsoft profile
- You can revoke access at any time through Microsoft settings
4. Acceptable Use
4.1 Permitted Uses
- Business email outreach and communication
- Professional networking and lead generation
- Marketing campaigns and customer engagement
- Research and data collection for business purposes
4.2 Prohibited Uses
You agree NOT to:
- Send spam, unsolicited emails, or bulk messages
- Violate anti-spam laws (CAN-SPAM, GDPR, etc.)
- Use the Service for illegal activities
- Attempt to gain unauthorized access to the Service
- Interfere with or disrupt the Service
- Use the Service to harm others or their reputation
- Violate any applicable laws or regulations
4.3 Email Compliance
- Comply with all applicable email marketing laws
- Include proper unsubscribe mechanisms
- Respect recipient preferences and opt-outs
- Maintain accurate sender information
5. Subscription and Payment
5.1 Subscription Plans
- Free Plan: Limited features and usage
- Paid Plans: Enhanced features and higher limits
- Enterprise Plans: Custom solutions for large organizations
5.2 Payment Terms
- Payments are processed through Stripe
- Subscriptions are billed in advance
- Prices are subject to change with 30 days notice
- No refunds for partial months
5.3 Usage Limits
- Limits are enforced based on your subscription plan
- Exceeding limits may result in service suspension
- Upgrades are available to increase limits
6. Data and Privacy
6.1 Data Collection
- We collect data necessary to provide the Service
- Your privacy is protected by our Privacy Policy
- We do not sell your personal information
6.2 Data Security
- We implement industry-standard security measures
- OAuth tokens are encrypted and securely stored
- We regularly audit our security practices
6.3 Your Data Rights
- You retain ownership of your data
- You can export your data at any time
- You can request deletion of your data
- We process data according to our Privacy Policy
7. Service Availability
7.1 Uptime
- We strive for 99.9% uptime
- Scheduled maintenance will be announced in advance
- We are not liable for temporary service interruptions
7.2 Support
- Email support: team@outreachpilotpro.com
- Response time: 24-48 hours
- Premium support available for paid plans
8. Limitation of Liability
8.1 Disclaimer
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.
8.2 Limitation
- We are not liable for indirect, incidental, or consequential damages
- Our total liability is limited to the amount you paid in the last 12 months
- We are not responsible for third-party services or integrations
8.3 Indemnification
You agree to indemnify us against claims arising from your use of the Service.
9. Termination
9.1 Termination by You
- You may cancel your account at any time
- Cancellation takes effect at the end of your billing period
- Your data will be deleted within 30 days
9.2 Termination by Us
We may terminate your account if:
- You violate these Terms
- You engage in prohibited activities
- You fail to pay for services
- We discontinue the Service
10. Contact Information